Terms and Conditions
Last Updated: January 1 2026
These Terms and Conditions (“Terms”) govern the use of the website, systems, and services provided by Growth Hvac. By accessing our website or engaging our services, you agree to these Terms in full. If you do not agree, do not use our website or services.
1. Scope of Services
We provide digital marketing, automation, and CRM-related services, which may include but are not limited to:
Paid advertising management (Google, Meta, YouTube, etc.)
Funnel and landing page creation
CRM setup, configuration, and automation workflows
Email, SMS, voicemail drops, and follow-up systems
Tracking, analytics, and reporting
Strategic consulting
All deliverables, timelines, and pricing are defined in a separate agreement, proposal, or invoice.
2. No Guarantees. Ever.
You acknowledge and agree that marketing results are not guaranteed.
We make no promises regarding:
Leads
Appointments
Revenue
Cost per lead
Return on ad spend (ROAS)
Rankings
Conversion rates
Business growth
Performance depends on factors outside our control, including your offer, pricing, market demand, competition, ad spend, sales process, follow-up speed, compliance, and platform algorithms.
Any examples, case studies, or projections are illustrative only and not guarantees.
3. Paid Advertising Disclaimer
You understand and agree that:
Ad platforms may reject ads, restrict accounts, increase costs, or change policies at any time
We are not responsible for ad disapprovals, account bans, learning-phase volatility, or algorithm changes
All ad spend is your responsibility and paid directly to the advertising platforms
Poor performance caused by budget limits, platform changes, or offer quality is not our liability
Paused or restricted ad accounts do not entitle you to refunds.
4. CRM, Automation & Messaging Disclaimer
We configure systems — we do not control them.
You acknowledge that:
Our CRM, email carriers, SMS providers, and related integrations are third-party technologies
Message delivery and deliverability are not guaranteed
Messages may be delayed, filtered, blocked, or throttled
Automation interruptions may occur due to software updates, outages, API changes, or user error
You are solely responsible for:
Compliance with TCPA, CAN-SPAM, GDPR, and all applicable communication laws
Obtaining proper opt-in consent for all messaging
The content, claims, and frequency of messages sent through your systems
We are not liable for fines, penalties, lawsuits, or account suspensions related to messaging or automation.
5. Client Responsibilities (Non-Negotiable)
You agree to:
Provide accurate information and timely approvals
Maintain active access to all required accounts and systems
Respond promptly to leads
Use systems and workflows as instructed
Follow all best practices recommended by us
Missed leads, slow response times, sales team failures, or internal process issues are your responsibility, not ours.
6. Payments, Fees & No Refunds
All setup fees, retainers, and management fees are non-refundable
You are paying for time, expertise, and system implementation, not specific outcomes
Chargebacks are strictly prohibited
Late or failed payments may result in immediate service suspension
All outstanding balances remain due regardless of campaign performance.
7. Intellectual Property
All strategies, frameworks, workflows, templates, automations, and systems remain our intellectual property
Upon full payment, you receive a limited, non-transferable license to use deliverables created specifically for your business
You may not copy, resell, share, or reverse-engineer our systems without written permission
8. Confidentiality
Both parties agree to keep confidential all non-public information, including:
Login credentials
CRM data and automation logic
Campaign strategy and performance data
Financial and operational information
This obligation survives termination.
9. Limitation of Liability
To the maximum extent permitted by law:
We are not liable for indirect, incidental, or consequential damages
Our total liability is limited to the amount paid to us in the 30 days prior to any claim
You acknowledge that marketing involves inherent risk
You waive any claims related to lost profits, lost opportunities, or business interruption.
10. Indemnification
You agree to indemnify and hold us harmless from any claims, damages, fines, penalties, or legal actions arising from:
Your business practices or offers
Non-compliant advertising or messaging
Content or claims you approve or provide
Use or misuse of our CRM systems or automation
11. Termination
Termination terms are governed by your signed agreement.
Upon termination:
All unpaid balances remain due
Access to managed systems may be revoked
No refunds will be issued for work completed or in progress
12. Governing Law
These Terms are governed by the laws of the State of California without regard to conflict-of-law principles.
13. Modifications
We reserve the right to update these Terms at any time. Continued use of our website or services constitutes acceptance of any revised Terms.
GrowthHvac.com